From 1 November 2025, the Aged Care Act 2024 introduces a nationally consistent aged care eligibility framework, replacing the current mix of program-specific rules. This article sets out who qualifies, how eligibility is assessed, and what providers need to do to align with the change.
It explains the new age and background-based criteria, including the minimum age thresholds and exceptions for Aboriginal and Torres Strait Islander people and those experiencing homelessness, and how existing clients are protected through transitional arrangements. It covers the single assessment process through My Aged Care, referral pathways for people who don’t meet the criteria, and the provider’s role in supporting clients through the process rather than determining eligibility.
The article outlines practical steps for providers, including workforce training, updated enquiry processes, consumer information materials and referral partnerships with disability, homelessness and community services.
Written for governing bodies, executives and frontline teams preparing for the new aged care eligibility framework, this resource translates legislative change into clear operational guidance for providers.
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