From 1 November 2025, Support at Home introduces Client Contributions, changing how aged care fees are calculated based on income and assets. This article sets out what boards need to know to manage this shift with both financial rigour and sensitivity.
It explains how Client Contributions are calculated by Services Australia, with different rates applying to clinical supports, independence supports and everyday living services, and how the “No Worse Off” principle protects clients approved before 12 September 2024. It covers organisational implications, including administrative complexity, cash flow risk, behavioural change in service uptake, and the impact on client trust.
The article sets out practical approaches to managing Client Contributions sensitively, including proactive communication, transparent billing and hardship pathways, along with six board priorities covering policy, systems, staff training, demand monitoring, debtors management and oversight reporting.
Written for governing bodies, executives and finance teams preparing for Client Contributions, this resource translates a significant funding shift into clear governance action for boards under Support at Home.
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