From 1 November 2025, the HCP Client Transition will move all Home Care Package clients to the new Support at Home program, bringing operational, financial and reputational complexity for providers. This article sets out what boards need to know to guide clients through the HCP Client Transition with clarity and care.
It explains the three client groups affected, each subject to different contribution rules, fund rollover arrangements and agreement requirements under the Support at Home Program, and outlines pricing and budget changes including the removal of Package Management fees and the 10% Care Management cap. It covers client communication requirements, operational readiness priorities, and the financial, reputational, compliance and technology risks the transition introduces.
Six priorities are set out for boards, covering the 120-day plan, pricing strategy, client communications, staff training, progress monitoring and escalation pathways.
Written for governing bodies, executives and operational leaders managing the HCP Client Transition, this resource translates the shift to the Support at Home Program into clear governance priorities for boards.
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