From 1 November 2025, Support at Home replaces the Home Care Packages and Short-Term Restorative Care programs, marking a complete operating model transformation for providers. This article sets out what the board must know to lead this transition with strategic oversight and risk management.
It covers the shift to an activity-based funding model, the new eight-level classification system, four short-term pathways, and the client contribution framework based on income and assets. Key changes are outlined across funding and budgeting, pricing and claiming, transition arrangements for existing clients, and the operational complexity of managing multiple funding streams.
The article sets out organisational risks, including reduced upfront revenue and increased billing complexity, and seven priorities for the board, covering implementation oversight, IT systems, pricing governance, communication, workforce readiness, financial planning and ongoing monitoring.
Written for governing bodies, executives and finance teams preparing for Support at Home, this resource translates a significant funding reform into clear governance priorities for boards.
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