We’re the ultimate resource hub for community care providers to stay informed, connected, and empowered in the evolving aged care landscape. Whether you want to stay up to date on industry change or seek support to enhance your services, Support at Home HQ is here to guide you every step of the way.
Trusted by more than 100 + providers in Australia
Whether you’re updating policies, pricing, systems or workforce practices, or planning ahead for known future change, Support at Home HQ is here to support you beyond go-live. From regular monthly webinars, experts on call via our helpdesk, to invaluable implementation resources, we’ve got everything you need to thrive in the new era of care. Sign up now and start preparing for tomorrow with us.
Participate in practical, monthly webinars designed to help you embed home care program changes and regulatory requirements into day-to-day practice. Each session focuses on real operational impact, implementation challenges, and what providers need to know.
As providers move from implementation into embedding new requirements, the Knowledge Hub continues to grow with you. Content evolves from practical Aged Care Act and Support at Home implementation tools into resources that support registration renewal and audit readiness for all types of home care providers, including detailed implementation plans, checklists, and simple guides such as creating a customer journey map. These real-world resources help you assess readiness, address gaps, and embed change with confidence.
Our curated monthly home care update is delivered as a live webinar, bringing together Aged Care Act, Support at Home and CHSP updates in one clear, trusted session. We summarise key announcements, new resources, changes and clarifications, and create space for questions so providers can gain clarity and reassurance. By consolidating information into one update, we reduce the time and worry spent tracking multiple emails and sources.
When something doesn’t quite make sense, or you need help finding the right information, our Expert Help Desk is here to support you. Simply post a question in the Ask an Expert forum to receive clear, practical guidance from experienced advisers. We help with day-to-day questions, clarifications and operational issues so you’re never left figuring things out alone.
Ready to operate with confidence under the new Aged Care Act, Support at Home and CHSP changes? Become a member of Support at Home HQ for ongoing access to expert guidance, practical tools and trusted updates, all designed to support implementation, embedding and what’s ahead. Join today and know you have the right support behind you, every step of the way.
Explore answers to common questions about aged care reforms, resources, and membership benefits. Get informed and empowered with Support at Home HQ.
Our subscription is based on the total home care income per annum (including Support at Home program, Commonwealth Home Support Program, Department of Veterans’ Affairs, National Disability Insurance Scheme and Brokerage). Discounts apply to organisations with less than $10 million a year of home care income. In the Pricing tab on the website, choose your annual home care income, the number of registered users (we call them seats), and payment frequency. The price will be automatically calculated.
Each subscription allows for up to 5 individual emails (we call these seats) from one organisation. If an organisation wishes to purchase a subscription for more than 5 individuals, additional subscriptions can be acquired on the pricing tab of our website. Please note that Support at Home HQ memberships are purchased in packs of five (5).
The Support at Home HQ subscription is for 12 months (renewed annually) and is designed for groups of up to 5 individuals from one organisation. If an organisation wishes to purchase a subscription for more than 5 individuals (which we call seats), additional subscriptions can be acquired on the pricing tab of our website. The subscription provides the following benefits for the 5 registered individuals:
We can help you update your account by emailing subscriptions@supportathomehq.com.au.
Support at Home HQ was created to support home care providers through the introduction of the new Aged Care Act, the new Support at Home program and changes to the Commonwealth Home Support Program. However, if you are an industry stakeholder who needs to keep abreast of changes (e.g. a Care Finder, Primary Health Network, Software Vendor, Tertiary Institution, or National Disability Insurance Scheme Providers), we would love you to join.
Support at Home HQ is solely focused and specialises in home care. We are not a political lobbyist and don’t play a role in representing the industry to the Government. Our resources are focused on providing expert and practical information, advice, and tools to help home care providers transition to the new Aged Care Act. We have over 45 years of combined executive experience in leading and operating aged and community care services. Our strengths include expert understanding of legislation and home care programs, strategy, planning, customer experience, workforce strategy, and digital transformation.
Yes, you can access free updates elsewhere, but doing so takes time and rarely translates into clear, practical recommendations for your service. Support at Home HQ brings together ready-to-use templates, checklists, tools and expert guidance, created by former home care leaders, to help you turn information into action with confidence and clarity.
Our monthly home care update is designed to ensure you always have the most up-to-date information in one trusted place. The resource hub is updated every month with new tools, templates and explainers, and when major announcements are made, relevant resources are updated or released immediately, so you’re never working from outdated information.
Support at Home HQ was designed with small providers in mind, recognising that one-to-one consulting is often out of reach. Many SAH, CHSP, DVA and NDIS providers don’t have large internal teams or dedicated specialists, so we offer a practical, scalable way to access expert guidance, tools and support without hiring extra staff. Our tiered pricing model includes discounted subscriptions for smaller organisations, making high-quality support accessible when it’s needed most.
Large providers gain speed, consistency and quality across multiple sites, programs and teams. Instead of reinventing tools internally, HQ gives your workforce a single, reliable source of truth to streamline implementation and reduce variation in practice.
While 1 November marked the commencement of the new arrangements, most providers are still implementing and embedding changes across systems, processes, pricing, workforce and governance. Guidance continues to evolve, and further planned changes are already on the horizon. Support at Home HQ supports providers beyond go-live, helping you embed requirements into day-to-day practice, stay aligned as updates and clarifications are released, and prepare for what’s coming next, including registration renewal and future pricing changes.
Transition requirements are only accelerating. Systems, processes, pricing, governance and workforce models all need redesign well after November. Joining HQ now means you get the ongoing tools, training and expert guidance required to stay ahead, avoid rushed compliance, and ensure your organisation is genuinely ready for what comes next.
Upcoming topics include a governing body series with practical tools and templates for boards and management committees, workforce planning tools, and resources to strengthen customer engagement and compliance. We’re also developing targeted support for provider registration renewal, audits and provider applications, guidance to help services prepare for fixed pricing, and dedicated resources to support CHSP providers transitioning to Support at Home. If there’s a topic you’d like us to cover, email us at subscriptions@supportathomehq.com.au, our content is shaped by what providers tell us they need.