Whether you’re seeking guidance, have questions about our services, or simply want to connect, we’re here to provide personalised support. Fill out the form below or reach out using the contact details provided. We’re dedicated to helping you navigate the aged care landscape with confidence and compassion.
All feedback, suggestions, media inquiries or customer support, please contact us atsubscriptions@supportathomehq.com.au
"*" indicates required fields
Explore answers to common questions about aged care reforms, resources, and membership benefits. Get informed and empowered with Support at Home HQ.
Our subscription is based on the total home care income per annum (including Support at Home program, Commonwealth Home Support Program, Department of Veterans’ Affairs, National Disability Insurance Scheme and Brokerage). Discounts apply to organisations with less than $10 million a year of home care income. In the Pricing tab on the website, choose your annual home care income, the number of registered users (we call them seats), and payment frequency. The price will be automatically calculated.
Each subscription allows for up to 5 individual emails (we call these seats) from one organisation. If an organisation wishes to purchase a subscription for more than 5 individuals, additional subscriptions can be acquired on the pricing tab of our website. Please note that Support at Home HQ memberships are purchased in packs of five (5).
The Support at Home HQ subscription is for 12 months (renewed annually) and is designed for groups of up to 5 individuals from one organisation. If an organisation wishes to purchase a subscription for more than 5 individuals (which we call seats), additional subscriptions can be acquired on the pricing tab of our website. The subscription provides the following benefits for the 5 registered individuals:
We can help you update your account by emailing subscriptions@supportathomehq.com.au
Support at Home HQ was created to support home care providers through the introduction of the new Aged Care Act, the new Support at Home program and changes to the Commonwealth Home Support Program. However, if you are an industry stakeholder who needs to keep abreast of changes (e.g. a Care Finder, Primary Health Network, Software Vendor, Tertiary Institution, or National Disability Insurance Scheme Providers), we would love you to join.
Support at Home HQ is solely focused and specialises in home care. We are not a political lobbyist and don’t play a role in representing the industry to the Government. Our resources are focused on providing expert and practical information, advice, and tools to help home care providers transition to the new Aged Care Act. We have over 45 years of combined executive experience in leading and operating aged and community care services. Our strengths include expert understanding of legislation and home care programs, strategy, planning, customer experience, workforce strategy, and digital transformation.
Yes, you can access free updates elsewhere, but doing so takes time and rarely translates into clear, practical recommendations for your service. Support at Home HQ brings together ready-to-use templates, checklists, tools and expert guidance, created by former home care leaders, to help you turn information into action with confidence and clarity.
Our monthly home care update is designed to ensure you always have the most up-to-date information in one trusted place. The resource hub is updated every month with new tools, templates and explainers, and when major announcements are made, relevant resources are updated or released immediately, so you’re never working from outdated information.
Support at Home HQ was designed with small providers in mind, recognising that one-to-one consulting is often out of reach. Many SAH, CHSP, DVA and NDIS providers don’t have large internal teams or dedicated specialists, so we offer a practical, scalable way to access expert guidance, tools and support without hiring extra staff. Our tiered pricing model includes discounted subscriptions for smaller organisations, making high-quality support accessible when it’s needed most.
Large providers gain speed, consistency and quality across multiple sites, programs and teams. Instead of reinventing tools internally, HQ gives your workforce a single, reliable source of truth to streamline implementation and reduce variation in practice.
While 1 November marked the commencement of the new arrangements, most providers are still implementing and embedding changes across systems, processes, pricing, workforce and governance. Guidance continues to evolve, and further planned changes are already on the horizon.
Support at Home HQ supports providers beyond go-live, helping you embed requirements into day-to-day practice, stay aligned as updates and clarifications are released, and prepare for what’s coming next, including registration renewal and future pricing changes.
Transition requirements are only accelerating. Systems, processes, pricing, governance and workforce models all need redesign well after November. Joining HQ now means you get the ongoing tools, training and expert guidance required to stay ahead, avoid rushed compliance, and ensure your organisation is genuinely ready for what comes next.
Upcoming topics include a governing body series with practical tools and templates for boards and management committees, workforce planning tools, and resources to strengthen customer engagement and compliance. We’re also developing targeted support for provider registration renewal, audits and provider applications, guidance to help services prepare for fixed pricing, and dedicated resources to support CHSP providers transitioning to Support at Home.
If there’s a topic you’d like us to cover, email us at subscriptions@supportathomehq.com.au. Our content is shaped by what providers tell us they need.