The new Support at Home program go-live date is fast approaching, and the pressure on aged care providers to modernise their tech systems has never been greater. For too many organisations, home care operations are still held together by spreadsheets, manual fixes, and disconnected platforms. Staff are firefighting instead of focusing on clients, while delays, billing errors, and poor communication undermine trust and sustainability.
Integration is not just a technical upgrade; it’s a business strategy. It’s about creating a single source of truth where every part of your organisation, from intake to finance, works from one client record.
In this article, we explore what integration means for home care businesses of the future.
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