The Support at Home Program marks a system reset for providers, not just a funding change, bringing pricing pressure, new regulation, technology transformation and workforce reinvention. This article sets out ten practical strategies for providers to succeed under the Support at Home Program.
It covers understanding unit costs and activity-based funding ahead of capped pricing, building a rights-based and wellness-focused client experience, and strengthening workforce culture and retention amid ongoing shortages. It also addresses defining a genuine point of difference, investing in workforce innovation and a purposeful technology roadmap, and strengthening governance and compliance under the new Aged Care Act and strengthened Aged Care Quality Standards.
The remaining strategies focus on building partnerships and alliances, and approaching growth with intention and precision, using data, scenario planning and clear organisational readiness rather than reactive expansion.
Written for governing bodies, executives and operational leaders navigating the Support at Home Program, this resource translates system-wide reform into ten actionable strategies providers can apply immediately.
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